It would have been helpful to either have image size recommendations or to know that image sizes didn't matter when uploading product photos.
Having a basic editor like Canva would have been great when making my product photos since I was adding a digital product and didn't have any existing graphics on hand.
How did this experience help you build empathy for our merchants?
There are a lot of places to get stuck when building a shop. Support documentation (and all other communication, really) needs to be clear, with supporting imagery where possible.
What is your biggest takeaway from this experience?
Prioritizing the visibility of different features for merchants is probably quite tricky, as there are so many different use cases to serve and only so much dashboard space before the admin panel feels painfully cluttered. There's a lot of information to convey and deciding how to do that can unstick a lot of people or get them stuck. It's a tricky balance.
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